{"id":15698,"date":"2025-06-13T07:06:26","date_gmt":"2025-06-13T07:06:26","guid":{"rendered":"https:\/\/joyvibetoys.com\/?page_id=15698"},"modified":"2025-08-01T19:28:14","modified_gmt":"2025-08-01T19:28:14","slug":"help-center","status":"publish","type":"page","link":"https:\/\/joyvibetoys.com\/fr\/help-center\/","title":{"rendered":"Centre d'aide"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15698\" class=\"elementor elementor-15698\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4e13ef0 wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"4e13ef0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5c95c wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"2c5c95c\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Hi there, how can we help you?<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0af6a77 e-flex e-con-boxed e-con e-parent\" data-id=\"0af6a77\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0255771 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"0255771\" data-element_type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;center&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"2447217\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-24472171\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-24472171\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOrder\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-24472172\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-24472172\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tShipping \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-24472173\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-24472173\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAccount\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-24472174\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-24472174\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAfter-sales\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-24472175\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-24472175\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tActive\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-24472171\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-24472171\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-d803d9a e-con-full e-flex e-con e-child\" data-id=\"d803d9a\" data-element_type=\"container\">\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-2d2a7bd e-flex e-con-boxed e-con e-child\" data-id=\"2d2a7bd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac8e1c6 elementor-widget elementor-widget-wd_popup\" data-id=\"ac8e1c6\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-order1\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tFrequently questions about payment\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-order1\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-15706-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-15706.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15706\" class=\"elementor elementor-15706\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dcb55b e-flex e-con-boxed e-con e-parent\" data-id=\"9dcb55b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4ffbc wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"6b4ffbc\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Frequently questions about payment<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<h3>1. Why Was My Order Not Successfully Paid?<\/h3><h3>Payment failures can occur for various reasons, including but not limited to:<\/h3><p>1) Bank's payment security protection;<\/p><p>2) Network error;<\/p><p>3) Cookie issues;<\/p><p>4) Insufficient funds;<\/p><p>5) Expired card;<\/p><p>6) Incomplete or incorrect card number;<\/p><h4>\u00a0<\/h4><h4>Here are some suggestions that might help you successfully complete your payment:<\/h4><p><b>1) Contact your bank<\/b>\u00a0\u2013 Inform them that the transaction is authorized by you and request payment approval;<\/p><p><b>2) Retry after 24 hours<\/b>\u00a0\u2013 If you have attempted payment three times with the same card, please wait 24 hours before trying again or use a different card;<\/p><p><b>3) Refresh &amp; clear cookies<\/b>\u00a0\u2013 Reload the page or clear your browser\u2019s cookies before attempting payment again;<\/p><p><b>4) Check card details &amp; balance<\/b>\u00a0\u2013 Ensure your card is active, has sufficient funds, and that the card number is entered correctly;<\/p><p><b>5) Use PayPal as an alternative<\/b>\u00a0\u2013 If credit card payment is unsuccessful, you can also complete the payment via PayPal;<\/p><h3>2. How Do I Cancel My Order?<\/h3><p>If you need to change or cancel your order, please contact Joyvibetoys at <b>service@joyvibetoys.com<\/b>\u00a0within 24 hours of your purchase. We will confirm whether your order can be canceled or changed and get back to you as soon as possible.<\/p><p>In most cases, orders are processed and shipped the same day to ensure fast delivery. Therefore, it may not be possible to cancel or change an order once it has been submitted.<\/p><h3>3. Can't Find an Answer to Your Question?<\/h3><p>If you couldn't find the answer to your question on our site, please feel free to contact us:<\/p><p><b>Email:<\/b> service@joyvibetoys.com;<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-735f54b e-flex e-con-boxed e-con e-child\" data-id=\"735f54b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28d6c68 elementor-widget elementor-widget-wd_popup\" data-id=\"28d6c68\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-order3\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tAbout anonymous orders\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-order3\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-16222-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-16222.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16222\" class=\"elementor elementor-16222\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4af89e2 e-flex e-con-boxed e-con e-parent\" data-id=\"4af89e2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b914db8 e-flex e-con-boxed e-con e-parent\" data-id=\"b914db8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-071f4a0 elementor-widget elementor-widget-wd_text_block\" data-id=\"071f4a0\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"service_tip\" id=\"service_tip\">\n        <p class=\"hclose\" onclick=\"close_xx()\"><\/p>\n        <h2 class=\"hp_h2\" id=\"hp_h2\">About anonymous orders<\/h2>\n        <div class=\"hp_des\" id=\"hp_des\"><h4><b>About anonymous orders<\/b><\/h4><br><h4>Q1: How to check my order?<\/h4><p>- You can check your order and logistics information in the Joyvibetoys member center as long as you haven't changed your browser or device. Orders placed within the past month will be visible in 'Orders' (no login required).<\/p><img decoding=\"async\" src=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/2025\/08\/jittu.png\" style=\"width:500px;height:auto;\"><br><h4><br><\/h4><h4>Q2 : Why can't I locate my order?<\/h4><p>-Your anonymous orders won't be automatically associated with your registered account if you placed an order before registering. Therefore, if you made anonymous orders prior to registration and would like to access them, please reach out to our customer service team at service@joyvibetoys.com for assistance. They will help link your previous orders to your registered account. For orders placed after registration, they will automatically be linked to your account.<\/p><h4>Q3 : Why can't I track my order?<\/h4><p>There are several scenarios where tracking logistics may not be available:<\/p><p>\u25cf The product hasn't been shipped yet.<\/p><p>\u25cf The product is prepared for shipping, but the tracking number hasn't been generated.<\/p><p>\u25cf The product is currently out of stock in the local warehouse.<\/p><p>\u25cf Delay due to system updates.<\/p><p>\u25cf Mismatched or incorrect tracking links or numbers.<\/p><p>If you wish to receive the most up-to-date and specific information about your order's status, please don't hesitate to contact our customer service team at service@joyvibetoys.com.<\/p><br><h4>Joyvibetoys prioritize customer privacy, so we recommend that you consider becoming a member.When you register, your privacy remains secure on our website. By signing up, you'll unlock additional benefits, such as:<\/h4><br><h4>Get&nbsp;15% off&nbsp;in your first order<br>Get $1 in Reward Points ready to spend now<br>Get 1 year warranty of your order<br>Get the latest product discount offers<br>Check out faster\n<\/h4><p>...<\/p><p>Please note:\n<\/p><p>\u25cf If your IP address changes or cookies are cleared, your order may not be visible.\n<\/p><p>\u25cf Orders may not be visible if the local cache exceeds a 2-week limit.\n<\/p><p>\u25cf Anonymous orders are verified based on a generated local ID, which has a specific time limit. Changes to your browser, cookie clearance, or the presence of certain plug-ins may disrupt this matching process.\n<\/p><p>\u25cf Alternatively, you can register as a user, and once your email address is verified, all your orders will be automatically linked to your account.<\/p><\/div>\n    <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-24472172\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-24472172\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-c3ead66 e-con-full e-flex e-con e-child\" data-id=\"c3ead66\" data-element_type=\"container\">\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-965b937 e-flex e-con-boxed e-con e-child\" data-id=\"965b937\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a00587e elementor-widget elementor-widget-wd_popup\" data-id=\"a00587e\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-shipping1\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tLivraison discr\u00e8te\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-shipping1\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-21279-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-21279.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21279\" class=\"elementor elementor-21279\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-efd6468 e-flex e-con-boxed e-con e-parent\" data-id=\"efd6468\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4700e79 elementor-widget elementor-widget-wd_text_block\" data-id=\"4700e79\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"service_tip\" id=\"service_tip\">\n        <p class=\"hclose\" onclick=\"close_xx()\"><\/p>\n        <h2 class=\"hp_h2\" id=\"hp_h2\">Livraison discr\u00e8te<\/h2>\n        <div class=\"hp_des\" id=\"hp_des\"><p>Welcome to Joyvibetoys! We are committed to providing you with high quality products and respecting your privacy. This Discreet Delivery Policy is designed to ensure that your shopping privacy is fully respected and protected. Please read the following Discreet Delivery Policy.<\/p><br><h4>1. Packaging Standards<\/h4><br><p>Joyvibetoys follows strict packaging standards to protect products during shipping.<br><br>(1) Tough packaging materials are selected to reduce the risk of damage during shipping.<br><br>(2) Appropriate packaging is selected based on the type and size of products ordered. Large or multiple items are packaged in plain brown boxes, while small items are placed in padded bubble mailers.<br><br>(3) Sensitive information, including product names, contents, and usage, will not be displayed directly on the package.<b><br><br><\/b><\/p><h4>2. Marking and Labeling<\/h4><p><br>Only necessary information is marked on the package, which typically includes the names and addresses of the recipient and sender, tracking numbers, and the name of the shipping company.<br><\/p><h4><br>3. Privacy Policy<\/h4><p><br>Joyvibetoys ensures that there are no obvious logos or identifying information on the packaging to protect the privacy of the customer's purchase.<b><br><\/b><\/p><h4><br>4. Secure Shipping<\/h4><p><br>Joyvibetoys selects shipping partners, such as USPS and UPS, that handle products with care to ensure they are properly protected during shipping.<b><br><\/b><\/p><h4><br>5. Customer Service<\/h4><p><br>Customers who have concerns about packaging can contact the customer service department at service@joyvibetoys.com for assistance.<br><\/p><h4><br>6. Update Policy<\/h4><p><br>Joyvibetoys reserves the right to update the Discreet Delivery Policy to reflect changes in company policy, and any updates will be posted on this website.<\/p><\/div>\n    <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d59363c e-flex e-con-boxed e-con e-child\" data-id=\"d59363c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5536424 elementor-widget elementor-widget-wd_popup\" data-id=\"5536424\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-shipping2\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tInformations sur la livraison\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-shipping2\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-21282-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-21282.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21282\" class=\"elementor elementor-21282\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-305c46e e-flex e-con-boxed e-con e-parent\" data-id=\"305c46e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a22778 elementor-widget elementor-widget-wd_text_block\" data-id=\"9a22778\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"service_tip\" id=\"service_tip\">\n        <p class=\"hclose\" onclick=\"close_xx()\"><\/p>\n        <h2 class=\"hp_h2\" id=\"hp_h2\">Informations sur la livraison<\/h2>\n        <div class=\"hp_des\" id=\"hp_des\"><h3><br>\n\n<\/h3><h3>\n\n1. Emplacement des entrep\u00f4ts&nbsp;<\/h3><p>(1) Nous disposons de deux entrep\u00f4ts principaux aux \u00c9tats-Unis : l'un situ\u00e9 \u00e0 <b>Californie<\/b> et l'autre en <b>New Jersey<\/b>. Nous choisirons l'entrep\u00f4t d'exp\u00e9dition en fonction des stocks et de votre adresse de livraison afin que votre commande vous parvienne le plus rapidement possible.<\/p><p>&nbsp;(2) Nous exploitons \u00e9galement des entrep\u00f4ts dans <b>Allemagne<\/b>, <b>Chine<\/b>et <b>le Royaume-Uni<\/b>. Les entrep\u00f4ts du Royaume-Uni et de l'Allemagne servent principalement les clients locaux, tandis que l'entrep\u00f4t chinois est utilis\u00e9 pour g\u00e9rer les ruptures de stock urgentes.&nbsp;<\/p><br><h3>\n\n2. Pays destinataires&nbsp;<\/h3><p>Nous livrons aux \u00c9tats-Unis, au Royaume-Uni, en Allemagne, en France, en Italie, au Danemark et en Su\u00e8de. Votre commande sera exp\u00e9di\u00e9e depuis l'entrep\u00f4t des \u00c9tats-Unis, du Royaume-Uni, de l'Allemagne ou de la Chine, en fonction de votre situation g\u00e9ographique. <br><\/p><br><h3>\n\n3. Exp\u00e9dition \u00e0 des adresses APO\/FPO et \u00e0 des bo\u00eetes postales&nbsp;<\/h3><p><b>Nous pouvons exp\u00e9dier \u00e0 des adresses APO\/FPO et \u00e0 d'autres adresses militaires, ainsi qu'\u00e0 des bo\u00eetes postales. Lorsque vous remplissez les d\u00e9tails de l'adresse APO\/FPO :&nbsp;<\/b><\/p><p><b>(1) Nom du b\u00e9n\u00e9ficiaire : <\/b>Pour APO et FPO, vous pouvez inclure le grade militaire du destinataire. Pour les DPO, ne pas inclure le grade militaire.<\/p><p><b>(2) Ligne d'adresse : <\/b>N'oubliez pas d'indiquer le num\u00e9ro de l'unit\u00e9 et de la bo\u00eete.&nbsp;<\/p><p><b>(3) Ville : <\/b>Entrer APO, FPO ou DPO.<\/p><p><b>(4) \u00c9tat : <\/b>S\u00e9lectionnez l'une des options suivantes : AA\/AE\/AP.<\/p><p><b>(5) Codes nationaux :<\/b> AA (Armed Forces Americas), AE (Armed Forces Europe), AP (Armed Forces Pacific).<\/p><br>\n\n<h3>4. M\u00e9thodes et co\u00fbts d'exp\u00e9dition&nbsp;<\/h3><p>Nous offrons une livraison gratuite pour toutes les commandes <b>sur $69<\/b>. Pour les autres commandes, veuillez consulter les d\u00e9tails de l'exp\u00e9dition sur notre site web. Les m\u00e9thodes d'exp\u00e9dition comprennent USPS, UPS, FEDEX, YANWEN et d'autres, mais pour le moment, nous ne permettons pas aux clients de choisir un transporteur sp\u00e9cifique. Les commandes exp\u00e9di\u00e9es par YANWEN seront remises \u00e0 USPS ou ONTRAC pour la livraison finale. <br><\/p><p><b><br><\/b><\/p>\n\n<h3>5. D\u00e9lai de traitement des commandes&nbsp;<\/h3><p><b>Le d\u00e9lai de traitement de votre commande peut varier :<\/b><\/p><p>&nbsp;(1) Si l'article est en stock, il sera exp\u00e9di\u00e9 dans les 24 \u00e0 48 heures en semaine. Les commandes pass\u00e9es le week-end peuvent \u00eatre exp\u00e9di\u00e9es le lundi suivant.<\/p><p>&nbsp;(2) Si l'article est en rupture de stock ou s'il s'agit d'un article en pr\u00e9vente, il se peut que nous le transf\u00e9rions depuis notre entrep\u00f4t en Chine, ce qui peut prendre au moins une semaine suppl\u00e9mentaire. Si vous avez besoin de votre commande de toute urgence, veuillez contacter le service client\u00e8le pour obtenir une estimation du d\u00e9lai.<\/p><p>&nbsp;(3) Veuillez noter que les week-ends et les jours f\u00e9ri\u00e9s ne sont pas consid\u00e9r\u00e9s comme des jours ouvrables par nous ou nos partenaires d'exp\u00e9dition. Les jours f\u00e9ri\u00e9s, tels que No\u00ebl et le Nouvel An chinois, peuvent entra\u00eener de l\u00e9gers retards de livraison (g\u00e9n\u00e9ralement de 2 \u00e0 3 jours). Les r\u00e9ponses du service client\u00e8le peuvent \u00e9galement \u00eatre l\u00e9g\u00e8rement retard\u00e9es pendant ces p\u00e9riodes, mais nous vous r\u00e9pondrons d\u00e8s que possible. <br><\/p><br><h3>\n\n6. Suivi des commandes&nbsp;<\/h3><p>(1) Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un courriel contenant un num\u00e9ro de suivi et un lien pour suivre votre colis.<\/p><br><h3>\n\n7. Modification de l'adresse de livraison<\/h3><p>(1) Si vous constatez que votre adresse de livraison est incorrecte, veuillez contacter notre service client\u00e8le (<b>service@joyvibetoys.com<\/b>) dans les 24 heures. Nous ferons de notre mieux pour mettre \u00e0 jour l'adresse avant l'exp\u00e9dition de la commande.&nbsp;<\/p><p>(2) Veuillez noter que nous ne pouvons pas modifier l'adresse de livraison une fois que la commande a \u00e9t\u00e9 exp\u00e9di\u00e9e. Dans ce cas, vous devrez peut-\u00eatre contacter votre bureau de poste local pour r\u00e9acheminer le colis. <br><\/p><br>\n\n<h3>8. Mon paquet est-il discret ?<\/h3><p>Votre vie priv\u00e9e est notre priorit\u00e9. Toutes les commandes sont exp\u00e9di\u00e9es dans un emballage simple, sans indication du contenu. L'emballage n'affiche ni \"Joyvibetoys\" ni notre logo. Seules les informations n\u00e9cessaires \u00e0 l'exp\u00e9dition, telles que les adresses, sont visibles. Pour plus de d\u00e9tails sur notre emballage discret, veuillez consulter notre page \"<b><a href=\"https:\/\/joyvibetoys.com\/fr\/discreet-delivery\/\">Livraison discr\u00e8te<\/a><\/b><b><\/b>\"page. <br><\/p><br><h3>\n\n9. Que se passe-t-il si je ne suis pas chez moi lorsque mon colis arrive ?<\/h3><p>(1) Si vous n'\u00eates pas chez vous au moment de la livraison de votre colis, le transporteur essaiera de le d\u00e9poser dans un endroit s\u00fbr. Si ce n'est pas possible, vous recevrez un courriel ou une carte dans votre bo\u00eete aux lettres vous indiquant la marche \u00e0 suivre.<\/p><p>(2) Si votre colis est remis \u00e0 un bureau de livraison local, il sera conserv\u00e9 pendant 10 jours avant de nous \u00eatre renvoy\u00e9. Veuillez vous munir de la notification de livraison (carte, SMS, courriel, etc.) et d'une pi\u00e8ce d'identit\u00e9 avec photo correspondant \u00e0 l'adresse de livraison lorsque vous venez chercher votre commande en personne.&nbsp;<\/p><p>(3) Pour \u00e9viter tout probl\u00e8me, nous vous recommandons de garder un \u0153il sur le suivi de votre commande apr\u00e8s son exp\u00e9dition.\n\n<\/p><\/div>\n    <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-104705f e-flex e-con-boxed e-con e-parent\" data-id=\"104705f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0098690 e-flex e-con-boxed e-con e-child\" data-id=\"0098690\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e46afd6 elementor-widget elementor-widget-wd_popup\" data-id=\"e46afd6\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-shipping3\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tWhich places do you deliver to?\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-shipping3\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-21294-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-21294.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21294\" class=\"elementor elementor-21294\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7a1dcb3 e-flex e-con-boxed e-con e-parent\" data-id=\"7a1dcb3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e91692 elementor-widget elementor-widget-wd_text_block\" data-id=\"9e91692\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"service_tip\" id=\"service_tip\">\n        <p class=\"hclose\" onclick=\"close_xx()\"><\/p>\n        <h2 class=\"hp_h2\" id=\"hp_h2\">Which places do you deliver to?<\/h2>\n        <div class=\"hp_des\" id=\"hp_des\"><h4>&nbsp;Country of Delivery<\/h4><br><p>United States, United Kingdom, Germany, France, Netherlands, Italy, Denmark, Sweden. We will ship the product from US warehouse, UK warehouse, Germany warehouse or China warehouse according to your address. <\/p><\/div>\n    <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bcd5382 e-flex e-con-boxed e-con e-child\" data-id=\"bcd5382\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1768241 elementor-widget elementor-widget-wd_popup\" data-id=\"1768241\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-shipping4\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tDefinition for Package Status\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-shipping4\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-21297-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-21297.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21297\" class=\"elementor elementor-21297\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6d9e2d7 e-flex e-con-boxed e-con e-parent\" data-id=\"6d9e2d7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2e4afe elementor-widget elementor-widget-wd_text_block\" data-id=\"e2e4afe\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"service_tip\" id=\"service_tip\">\n        <p class=\"hclose\" onclick=\"close_xx()\"><\/p>\n        <h2 class=\"hp_h2\" id=\"hp_h2\">Definition for Package Status<\/h2>\n        <div class=\"hp_des\" id=\"hp_des\"><p><b>What's the definition of each package status?<\/b><\/p><br>\n<p>It indicates the current package status during transportation. You may refer to our status definition: Not Found \/ In Transit \/ Pick Up \/ Undelivered \/ Delivered \/ Alert \/ Expired. When tracking is completed, we will show the status according to all detailed tracking information.<\/p>\n<p>Given that the package status is auto-judged by the system, it's only for information reference use. Kindly note 17TRACK website\/apps work as an interface with the actual carriers. It is the info they enter into their database that we can get and present to you. But we are not responsible in any way for your shipment. In any instance, if the system gives you an incorrect package status, please don't hesitate to contact us.<\/p><br><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"1326\" height=\"1698\">\n <colgroup><col width=\"117\" span=\"2\">\n <col width=\"199\">\n <col width=\"893\">\n <\/colgroup><tbody><tr height=\"71\">\n  <td class=\"et3\" height=\"71\" width=\"117\" x:str=\"\">Type<\/td>\n  <td class=\"et3\" width=\"117\" x:str=\"\">Status<\/td>\n  <td class=\"et3\" width=\"199\" x:str=\"\">Meaning<\/td>\n  <td class=\"et3\" width=\"893\" x:str=\"\">General Explanation<\/td>\n <\/tr>\n <tr height=\"215\">\n  <td class=\"et4\" height=\"215\" x:str=\"\">\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/10001-3.jpg\" width=\"48\" height=\"48\"><\/td>\n  <td class=\"et5\" x:str=\"\">In Transit<\/td>\n  <td class=\"et6\" width=\"199\" x:str=\"\">Item has shipped from originating country and is en route to its destination.&nbsp;<\/td>\n  <td class=\"et6\" width=\"893\" x:str=\"\">Your package has been handed over to the carrier.<br>Your package has been dispatched or departed from its country of origin.<br>Your package has arrived at its destination country and pending customs inspection.<br>Your package has arrived at its destination country and during domestic transportation.<br>Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.<br>Please pay attention to detailed tracking information, if your item has arrived at its destination country, we'd advise you to track it again within 1-2 days and observe the latest updates to ensure a smooth receipt of the package.<\/td>\n <\/tr>\n <tr height=\"215\">\n  <td class=\"et4\" height=\"215\" x:str=\"\">\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/10002-3.jpg\" width=\"48\" height=\"48\">\n<\/td>\n  <td class=\"et5\" x:str=\"\">Pick Up<\/td>\n  <td class=\"et6\" width=\"199\" x:str=\"\">Item is out for delivery or arrived at a local facility, you may schedule for delivery or pickup. Please be aware of the collection deadline.&nbsp;<\/td>\n  <td class=\"et6\" width=\"893\" x:str=\"\">Your package has arrived at a local delivery point.<br>Your package is out for delivery.<br>If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven't received your package, we'd advise you to contact the carrier to arrange a re-delivery or collect your item. Hint: Generally, the carrier has a collection deadline, we'd advise you to pick up your package at once, or it might be returned to the sender.<\/td>\n <\/tr>\n <tr height=\"215\">\n  <td class=\"et4\" height=\"215\" x:str=\"\">\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/10003-4.jpg\" width=\"48\" height=\"48\">\n<\/td>\n  <td class=\"et5\" x:str=\"\">Delivered<\/td>\n  <td class=\"et6\" width=\"199\" x:str=\"\">Item was delivered successfully to the addressee.<\/td>\n  <td class=\"et6\" width=\"893\" x:str=\"\">Under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the package sender or shipping carrier for clarification.<\/td>\n <\/tr>\n <tr height=\"215\">\n  <td class=\"et4\" height=\"215\" x:str=\"\">\n<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/10004-4.jpg\" width=\"48\" height=\"48\">\n<\/td>\n  <td class=\"et5\" x:str=\"\">Not Found<\/td>\n  <td class=\"et6\" width=\"199\" x:str=\"\">Item is not found at this moment, If necessary, please verify with the package sender and check back later.&nbsp;<\/td>\n  <td class=\"et6\" width=\"893\" x:str=\"\">The carrier hasn't accepted your package yet.<br>The carrier hasn't scanned and entered tracking information for your package yet.<br>Your tracking number is incorrect or invalid.<br>The item was posted a long time ago, info not available anymore.<br>Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track it again later.<\/td>\n <\/tr>\n <tr height=\"215\">\n  <td class=\"et4\" height=\"215\" x:str=\"\">\n<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/10005-4.jpg\" width=\"48\" height=\"48\">\n<\/td>\n  <td class=\"et5\" x:str=\"\">Undelivered<\/td>\n  <td class=\"et6\" width=\"199\" x:str=\"\">Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification.<\/td>\n  <td class=\"et6\" width=\"893\" x:str=\"\">Possible reasons for unsuccessful item delivery attempt: addressee not available at the time of delivery; delivery delayed and rescheduled, addressee requested later delivery, address the problem - unable to locate premises, rural or remote areas, etc.<br>If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven't received your package, we'd advise you to contact the carrier to arrange a re-delivery or collect your item. Hint: Generally, the carrier has a collection deadline, we'd advise you to pick up your package at once, or it might be returned to the sender.<\/td>\n <\/tr>\n <tr height=\"215\">\n  <td class=\"et4\" height=\"215\" x:str=\"\">\n<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/10006-3.jpg\" width=\"48\" height=\"48\"><\/td>\n  <td class=\"et5\" x:str=\"\">Expired<\/td>\n  <td class=\"et6\" width=\"199\" x:str=\"\">Item was in transportation period for a long time still has no delivered results.<\/td>\n  <td class=\"et6\" width=\"893\" x:str=\"\">At a certain stage during transportation, the carrier has not updated the tracking information due to the high volume of postage.<br>The carrier was omitted to enter the tracking information.<br>Your package may have been lost during the transportation period.<br>If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven't received your package, please pay attention, we'd advise you to contact the package sender or your shipping carrier for clarification.<\/td>\n <\/tr>\n <tr height=\"336\">\n  <td class=\"et4 td_bg\" height=\"336\" x:str=\"\">\n<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/10007-2.jpg\" width=\"48\" height=\"48\"><\/td>\n  <td class=\"et5\" x:str=\"\">Alert<\/td>\n  <td class=\"et6\" width=\"199\" x:str=\"\">The item might undergo unusual shipping conditions, this may due to several reasons, the most likely item was returned to sender, customs issue, lost, damaged, etc.&nbsp;<\/td>\n  <td class=\"et6\" width=\"893\" x:str=\"\">Your package is being returned to sender due to any of these reasons: item refused by the addressee; incorrect\/illegible\/incomplete address; expired retention period; addressee absence; etc.<br>Your package might be retained by the customs department due to any of these reasons: contains prohibited goods; importation of the goods is restricted; retained by customs due to tax payable, or any other unspecified reasons.<br>Your package may have suffered damage or been lost during the transportation period.<br>If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven't received your package and it is under the\"Alert\" status, then please pay attention: you need to read and analyze the detailed tracking information carefully. Due to the complex description of worldwide shipping providers, we can't auto-detect and determine all the status 100% accurately, hope you understand. We'd advise you to contact the package sender or your shipping carrier for clarification.<\/td>\n <\/tr>\n<\/tbody><\/table><br>\n<p>We hope this helps.<\/p>\n<p>All definitions of each package status are provided by 17 track: https:\/\/t.17track.net\/<\/p><\/div>\n    <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-00d41b6 e-flex e-con-boxed e-con e-child\" data-id=\"00d41b6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27c96f0 elementor-widget elementor-widget-wd_popup\" data-id=\"27c96f0\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-shipping5\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tComment suivre ma commande ?\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-shipping5\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-21285-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-21285.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21285\" class=\"elementor elementor-21285\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-59de65b e-flex e-con-boxed e-con e-parent\" data-id=\"59de65b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e066e50 elementor-widget elementor-widget-wd_text_block\" data-id=\"e066e50\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"service_tip\" id=\"service_tip\">\n        <p class=\"hclose\" onclick=\"close_xx()\"><\/p>\n        <h2 class=\"hp_h2\" id=\"hp_h2\">Comment suivre ma commande ?<\/h2>\n        <div class=\"hp_des\" id=\"hp_des\"><h3>\n\nHow can I track my order?<\/h3><p>To track the status of your order, please refer to the tracking information we have emailed to you. This email contains a link to the carrier's website and a tracking number that you can use to track your package.\n\nIf you're unable to track your order using the logistics carrier's website, the following information may help:&nbsp;<\/p><br>\n\n<h4>1. Track your package using the tracking number and the carrier's website. <br><\/h4><h4><br><\/h4><p><b>Here are some examples of tracking numbers, links, and carriers:<\/b>&nbsp;<\/p>\n<table><tbody><tr><td colspan=\"1\" rowspan=\"1\" class=\"\"><h4>Tracking Number Example<\/h4><\/td><td colspan=\"1\" rowspan=\"1\" class=\"\"><h4>Tracking Link<\/h4><\/td><td colspan=\"1\" rowspan=\"1\" class=\"\"><h4>Logistics Company<\/h4><\/td><td colspan=\"1\" rowspan=\"1\" class=\"\"><h4>Delivery Period<\/h4><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\" class=\"\">UG73****024YP<\/td><td colspan=\"1\" rowspan=\"1\" class=\"\"><a href=\"https:\/\/www.yw56.com.cn\/en\/\">https:\/\/www.yw56.com.cn\/en\/<\/a><br><\/td><td colspan=\"1\" rowspan=\"1\">YANWEN<\/td><td colspan=\"1\" rowspan=\"1\">5-15 Days<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\" class=\"\">921449027****548798494<\/td><td colspan=\"1\" rowspan=\"1\" class=\"\"><a href=\"https:\/\/www.usps.com\/\">https:\/\/www.usps.com\/<\/a><br><\/td><td colspan=\"1\" rowspan=\"1\">USPS<\/td><td colspan=\"1\" rowspan=\"1\" class=\"\">3-5 Days<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\" class=\"\">1Z3Y189****4763969<\/td><td colspan=\"1\" rowspan=\"1\" class=\"\"><a href=\"https:\/\/www.ups.com\/us\/en\/Home.page?\">https:\/\/www.ups.com\/us\/en\/Home.page?<\/a><br><\/td><td colspan=\"1\" rowspan=\"1\" class=\"\">UPS<\/td><td colspan=\"1\" rowspan=\"1\" class=\"\">3-7 Days<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\" class=\"\">77****123<\/td><td colspan=\"1\" rowspan=\"1\" class=\"\"><a href=\"https:\/\/www.fedex.com\/en-us\/home.html\" title=\"https:\/\/www.fedex.com\/en-us\/home.html\">https:\/\/www.fedex.com\/en-us\/home.html<\/a><\/td><td colspan=\"1\" rowspan=\"1\" class=\"\">FEDEX<\/td><td colspan=\"1\" rowspan=\"1\" class=\"td_bg\">\n3-7 Days\n\n<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\" class=\"\">ZP****123<\/td><td colspan=\"1\" rowspan=\"1\" class=\"\"><a href=\"https:\/\/www.17track.net\/en\" title=\"https:\/\/www.17track.net\/en\">https:\/\/www.17track.net\/en<\/a><\/td><td colspan=\"1\" rowspan=\"1\" class=\"\">17 Track<\/td><td colspan=\"1\" rowspan=\"1\" class=\"td_bg\">\n5-15 Days\n<\/td><\/tr><\/tbody><\/table><p><b><br><\/b><\/p><p><b>Tracking Steps:<\/b><br>(1) Make sure your tracking number matches the format in the \"<b>Tracking Number Example<\/b>\". Then copy the tracking number from the tracking information email that we sent to you.<br>(2) Click the \"<b>Tracking Link<\/b>\" that corresponds to your tracking number, paste the tracking number into the website and click \"<b>Track<\/b>\" (or a similar button) to view the logistics information for your package.<br>(3) If you are still having trouble tracking your package, please contact us at <b>service@joyvibetoys.com<\/b>.<br><br><b>Note: <\/b>Delivery times can be affected by a number of factors. If your package is delayed, please allow an additional 2-3 days. You can also contact your local post office for more information or contact our customer service team for assistance.<\/p><\/div>\n    <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-24472173\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-24472173\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\"elementor-element elementor-element-67ddb82 e-con-full e-flex e-con e-child\" data-id=\"67ddb82\" data-element_type=\"container\">\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-ff75ef4 e-flex e-con-boxed e-con e-child\" data-id=\"ff75ef4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9151a4 elementor-widget elementor-widget-wd_popup\" data-id=\"b9151a4\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-myaccount\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tMy Account\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-myaccount\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-21315-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-21315.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21315\" class=\"elementor elementor-21315\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-dee11c8 e-flex e-con-boxed e-con e-parent\" data-id=\"dee11c8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68e1f65 elementor-widget elementor-widget-wd_text_block\" data-id=\"68e1f65\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"service_tip\" id=\"service_tip\">\n        <p class=\"hclose\" onclick=\"close_xx()\"><\/p>\n        <h2 class=\"hp_h2\" id=\"hp_h2\">My Account<\/h2>\n        <div class=\"hp_des\" id=\"hp_des\"><h4>Sign up and create an account\n<\/h4>\n<br><p>Want 15% discount on your first order?<\/p><p>Want 1 year warranty on your order?<\/p><p>Want the latest product discount offers?<\/p><p>Want to check your order?<\/p><p>Want free products?<\/p><br><p>Plus, for every dollar you spend, you earn 1 point! Every 50 points = $1 OFF.<\/p><br><h4>Click the link to sign in or create an account for a faster and easier shopping experience. If you have a Google Account, you can sign in with just one click.<\/h4><br><article class=\"4ever-article\" data-clipboard-cangjie=\"[\" root\",{},[\"p\",{\"ind\":{},\"spacing\":{},\"uuid\":\"lnlkj6axy6noonrk1l\"},[\"span\",{\"data-type\":\"text\"},[\"span\",{\"sz\":11.5,\"szunit\":\"pt\",\"data-type\":\"leaf\"},\"\"]],[\"a\",{\"href\":\"https:=\"\" www.joyvibetoys.com=\"\" login.php\",\"uuid\":\"lo6z67ke18tuglqapqb\"},[\"span\",{\"data-type\":\"text\"},[\"span\",{\"highlight\":\"rgb(247,=\"\" 247,=\"\" 248)\",\"data-type\":\"leaf\"},\"sign=\"\" in=\"\" or=\"\" create=\"\" account\"]]],[\"span\",{\"data-type\":\"text\"},[\"span\",{\"sz\":11.5,\"szunit\":\"pt\",\"data-type\":\"leaf\"},\"\"]]]]\"=\"\" data-identifier-application__slash__x-cangjie-fragment=\"JTdCJTIya2xhc3MlMjIlM0ElMjJkb2N1bWVudCUyMiUyQyUyMmRhdGElMjIlM0ElN0IlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMmtsYXNzJTIyJTNBJTIyYmxvY2slMjIlMkMlMjJ0eXBlJTIyJTNBJTIycGFyYWdyYXBoJTIyJTJDJTIyZGF0YSUyMiUzQSU3QiUyMmluZCUyMiUzQSU3QiU3RCUyQyUyMnNwYWNpbmclMjIlM0ElN0IlN0QlMkMlMjJ1dWlkJTIyJTNBJTIybG5sa2o2YXh5Nm5vb25yazFsJTIyJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJrbGFzcyUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJrbGFzcyUyMiUzQSUyMmxlYWYlMjIlMkMlMjJ0ZXh0JTIyJTNBJTIyJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlN0IlMjJrbGFzcyUyMiUzQSUyMm1hcmslMjIlMkMlMjJ0eXBlJTIyJTNBJTIyc3olMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTIydmFsdWUlMjIlM0ExMS41JTJDJTIyc3pVbml0JTIyJTNBJTIycHQlMjIlN0QlN0QlNUQlN0QlNUQlN0QlMkMlN0IlMjJrbGFzcyUyMiUzQSUyMmlubGluZSUyMiUyQyUyMnR5cGUlMjIlM0ElMjJsaW5rJTIyJTJDJTIyZGF0YSUyMiUzQSU3QiUyMmhyZWYlMjIlM0ElMjJodHRwcyUzQSUyRiUyRnd3dy5iZXN0dmliZS5jb20lMkZsb2dpbi5waHAlMjIlMkMlMjJ1dWlkJTIyJTNBJTIybG82ejY3a2UxOHR1Z2xxYXBxYiUyMiU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIya2xhc3MlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIya2xhc3MlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMlNpZ24lMjBJbiUyMG9yJTIwQ3JlYXRlJTIwQWNjb3VudCUyMiUyQyUyMm1hcmtzJTIyJTNBJTVCJTdCJTIya2xhc3MlMjIlM0ElMjJtYXJrJTIyJTJDJTIydHlwZSUyMiUzQSUyMmhpZ2hsaWdodCUyMiUyQyUyMmRhdGElMjIlM0ElN0IlMjJ2YWx1ZSUyMiUzQSUyMnJnYigyNDclMkMlMjAyNDclMkMlMjAyNDgpJTIyJTdEJTdEJTVEJTdEJTVEJTdEJTVEJTdEJTJDJTdCJTIya2xhc3MlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIya2xhc3MlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMiUyMiUyQyUyMm1hcmtzJTIyJTNBJTVCJTdCJTIya2xhc3MlMjIlM0ElMjJtYXJrJTIyJTJDJTIydHlwZSUyMiUzQSUyMnN6JTIyJTJDJTIyZGF0YSUyMiUzQSU3QiUyMnZhbHVlJTIyJTNBMTEuNSUyQyUyMnN6VW5pdCUyMiUzQSUyMnB0JTIyJTdEJTdEJTVEJTdEJTVEJTdEJTVEJTdEJTVEJTdE\" data-identifier-application__slash__x-doc-key=\"NpQlKmX2V7YEqDvL\"><p><a href=\"\/fr\/my-account\/?action=login\">Sign&nbsp;In&nbsp;or&nbsp;Create&nbsp;Account<\/a><\/p><br><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/login.png\" style=\"width:400px;height:auto;\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/rg.png\" style=\"width:400px;height:auto;\"><\/article><br><br><h4>What if you forgot your password?<\/h4><p>a. Please click Forgot Password.<\/p><p>b. Then enter your email address, if your account exists, i.e. you used it to register, you will receive a \"Reset your Joyvibetoys password\" email to change your password.<\/p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/forgot.png\" style=\"width:400px;height:auto;\"><br><p>c. Click on the \"Reset Password\" button to reset your password.<\/p><p>d. If you still cannot change the password, please contact our customer support (service@joyvibetoys.com) and provide the email address you used to register the account, and we will change it for you.<\/p><p>Joyvibetoys prioritize customer privacy, so we recommend that you consider becoming a member. By signing up, you'll unlock additional benefits ,but if you cannot view your anonymous orders after registering, please feel free to contact the customer service(service@joyvibetoys.com).<\/p><\/div>\n    <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-24472174\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-24472174\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\"elementor-element elementor-element-e7b51ae e-con-full e-flex e-con e-child\" data-id=\"e7b51ae\" data-element_type=\"container\">\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d30921e e-flex e-con-boxed e-con e-child\" data-id=\"d30921e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3694620 elementor-widget elementor-widget-wd_popup\" data-id=\"3694620\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-after1\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tRetour et remboursement\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-after1\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-21328-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-21328.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21328\" class=\"elementor elementor-21328\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-ac6830d e-flex e-con-boxed e-con e-parent\" data-id=\"ac6830d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-412d791 elementor-widget elementor-widget-wd_text_block\" data-id=\"412d791\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"service_tip\" id=\"service_tip\">\n        <p class=\"hclose\" onclick=\"close_xx()\"><\/p>\n        <h2 class=\"hp_h2\" id=\"hp_h2\">Retour et remboursement<\/h2>\n        <div class=\"hp_des\" id=\"hp_des\"><h2>Profitez de notre politique de service apr\u00e8s-vente compl\u00e8te !<\/h2><br><h3>1. Nous contacter.<\/h3><p>Courriel officiel de l'assistance \u00e0 la client\u00e8le : <b>service@joyvibetoys.com.<\/b><\/p><p>Temps de r\u00e9ponse : R\u00e9ponse dans les 24 heures en semaine. Les messages re\u00e7us le week-end ou les jours f\u00e9ri\u00e9s seront trait\u00e9s le jour ouvrable suivant.<\/p><h4><br><\/h4><h3>2. Conseils avant l'achat.<\/h3><p>Veuillez lire attentivement les descriptions et les sp\u00e9cifications des produits avant d'effectuer un achat.&nbsp;<\/p><p>Si vous souhaitez obtenir de plus amples informations sur un produit, contactez-nous \u00e0 l'adresse suivante <b>service@joyvibetoys.com<\/b>.<\/p><br><h3>3. Quelle est votre politique de retour ?<\/h3><p>En raison de la nature intime de nos produits, nous n'acceptons que les retours d'articles non ouverts, dont l'emballage et les \u00e9tiquettes sont intacts, afin de garantir qu'ils sont neufs, pour la sant\u00e9, la s\u00e9curit\u00e9 et la tranquillit\u00e9 d'esprit de nos clients. Une fois l'emballage ouvert, les produits sont consid\u00e9r\u00e9s comme utilis\u00e9s et ne peuvent \u00eatre retourn\u00e9s, sauf s'ils sont d\u00e9fectueux.<\/p><p>Pour retourner un produit, envoyez-nous par courriel des photos de l'emballage non ouvert dans les 180 jours suivant l'achat. Apr\u00e8s confirmation de l'\u00e9tat du colis, nous vous fournirons une adresse de retour. Les frais de retour sont \u00e0 votre charge.<\/p><p>Veuillez pr\u00e9voir un d\u00e9lai de 3 \u00e0 4 semaines pour la r\u00e9ception et le traitement de votre retour. Pour conna\u00eetre l'\u00e9tat d'avancement du dossier, contactez-nous \u00e0 l'adresse suivante <b>service@joyvibetoys.com<\/b>.<\/p><br><h4><b>Cette politique s'applique, sans s'y limiter, aux sc\u00e9narios suivants :<\/b><\/h4><p>1) Les commandes en double dues \u00e0 une erreur de l'op\u00e9rateur ;<\/p><p>2) Changement d'avis ;<\/p><p>3) Achat du mauvais produit ;<\/p><p>4) N'est plus n\u00e9cessaire ;<\/p><p>5) Questions de prix ;<\/p><br><h3>4. et si un article est d\u00e9fectueux ?<\/h3><p>Si un article s'av\u00e8re d\u00e9fectueux dans les 180 jours suivant l'achat, contactez-nous en indiquant les informations suivantes. Apr\u00e8s confirmation du probl\u00e8me, nous remplacerons le produit par le m\u00eame article ou un produit de valeur similaire.<\/p><p>1) Num\u00e9ro de commande, UGS de l'article d\u00e9fectueux et br\u00e8ve description du probl\u00e8me ;<\/p><p>2) Des photos ou une vid\u00e9o illustrant le probl\u00e8me ;<\/p><br><h3>5. Avant de signaler un probl\u00e8me, veuillez v\u00e9rifier les points suivants.<\/h3><p>1) Assurez-vous que le produit est compl\u00e8tement charg\u00e9 et essayez de maintenir le bouton d'alimentation pendant 3 \u00e0 5 secondes pour l'allumer.<\/p><p>2) Pour les godemich\u00e9s et les vibromasseurs, assurez-vous que le produit est allum\u00e9 avant d'utiliser la t\u00e9l\u00e9commande. V\u00e9rifiez la pile de la t\u00e9l\u00e9commande.<\/p><p>3) Consultez le manuel d'instructions du produit.<\/p><p>4) N'utilisez pas les produits pendant qu'ils sont en charge.<\/p><br><h3>6. Que se passe-t-il si le colis est perdu ou retourn\u00e9 ?<\/h3><p>1) Si le colis a \u00e9t\u00e9 livr\u00e9 \u00e0 l'adresse de destination mais que vous ne l'avez pas re\u00e7u, aucun remboursement ne sera effectu\u00e9.<\/p><p>2) Si le colis est perdu pendant le transport, nous r\u00e9exp\u00e9dierons le m\u00eame article.<\/p><p>3) Si le colis a \u00e9t\u00e9 livr\u00e9 \u00e0 une autre adresse, nous r\u00e9exp\u00e9dierons le m\u00eame article.<\/p><p>4) Si un colis est retourn\u00e9 en raison d'une adresse incorrecte ou de l'impossibilit\u00e9 de le retirer dans les d\u00e9lais impartis, nous pouvons prendre des dispositions pour que l'article soit r\u00e9exp\u00e9di\u00e9. Veuillez noter que des frais d'exp\u00e9dition appropri\u00e9s seront appliqu\u00e9s et que le co\u00fbt exact sera communiqu\u00e9 par notre \u00e9quipe du service client\u00e8le.<\/p><p>5) Si un colis est retourn\u00e9 pour des raisons de force majeure, telles que des retours de douane ou des retours de la poste sans raison, nous r\u00e9exp\u00e9dierons le m\u00eame article.<\/p><p>6) Pour tout d\u00e9tail, veuillez contacter notre service client\u00e8le dans les 30 jours suivant l'achat.<\/p><br><h3>7. Que faire si je souhaite annuler ma commande ?<\/h3><p>Pour annuler votre commande, contactez-nous \u00e0 l'adresse service@joyvibetoys.com dans les 24 heures suivant votre achat pour une annulation gratuite.<\/p><p>Dans la plupart des cas, les commandes sont trait\u00e9es et exp\u00e9di\u00e9es le jour m\u00eame. Il se peut donc qu'il ne soit pas possible d'annuler une commande une fois qu'elle a \u00e9t\u00e9 soumise.<\/p><p>Si la commande ne peut \u00eatre annul\u00e9e et que vous n'en avez pas besoin, essayez de refuser le colis. Si vous ne pouvez pas refuser le colis, veuillez suivre la politique de retour.<\/p><p>Une fois que nous avons trait\u00e9 votre remboursement, il faut compter entre 3 et 7 jours ouvrables pour le recevoir, en fonction du d\u00e9lai de traitement de votre banque.<\/p><br><h3>8. Que se passe-t-il si je re\u00e7ois le mauvais produit ?<\/h3><p>Si vous pensez avoir re\u00e7u le mauvais article, contactez-nous dans les 180 jours suivant l'achat avec les informations suivantes :<\/p><p>1) Photos de l'\u00e9tiquette d'exp\u00e9dition sur le colis ;<\/p><p>2) Photos montrant l'UGS sur le sac en plastique du produit ;<\/p><p>3) Des photos de l'ensemble de l'emballage et du produit ;<\/p><p><b><br><\/b><\/p><p><b>* Mises \u00e0 jour :<\/b> nous nous r\u00e9servons le droit de mettre \u00e0 jour notre politique de retour\/remboursement \u00e0 tout moment afin d'am\u00e9liorer votre exp\u00e9rience apr\u00e8s-vente.<br><\/p><\/div>\n    <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-9bc326f e-flex e-con-boxed e-con e-child\" data-id=\"9bc326f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14a27f7 elementor-widget elementor-widget-wd_popup\" data-id=\"14a27f7\" data-element_type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default wd-open-popup btn-color-white btn-icon-pos-right\"  href=\"#popup-after2\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tHow to make a refund?\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"popup-after2\" class=\"wd-popup wd-popup-element wd-entry-content mfp-hide\" style=\"--wd-popup-width:900px;\">\n\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"elementor-post-21335-css\" href=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/elementor\/css\/post-21335.css?ver=1767212499\" type=\"text\/css\" media=\"all\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21335\" class=\"elementor elementor-21335\" data-elementor-post-type=\"cms_block\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-1d92362 e-flex e-con-boxed e-con e-parent\" data-id=\"1d92362\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a688cef elementor-widget elementor-widget-wd_text_block\" data-id=\"a688cef\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"service_tip\" id=\"service_tip\">\n        <p class=\"hclose\" onclick=\"close_xx()\"><\/p>\n        <h2 class=\"hp_h2\" id=\"hp_h2\">How to make a refund?<\/h2>\n        <div class=\"hp_des\" id=\"hp_des\"><h4>1. Refund for Cancellation<\/h4><p>To cancel your order, please contact Joyvibetoys at service@joyvibetoys.com within 24 hours of your purchase for a free cancellation.<\/p><br><h4>2. Other After-Sales Issues<\/h4><p>1) For any other after-sales issues or concerns, please contact Joyvibetoys immediately at service@joyvibetoys.com.<\/p><p>2) The after-sales warranty period is 180 days, during which you can contact Joyvibetoys for assistance with any issues related to your purchase.<\/p><p>3) To initiate a refund or address any post-purchase concerns, it is important to contact Joyvibetoys customer service at the provided email address within the specified time frames.<\/p><\/div>\n    <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-24472175\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-24472175\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\"elementor-element elementor-element-23e0352 e-con-full e-flex e-con e-child\" data-id=\"23e0352\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d06750c e-flex e-con-boxed e-con e-parent\" data-id=\"d06750c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca6d696 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"ca6d696\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Can't find what you're looking for?<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>We are happy to help you!<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad55b52 elementor-widget elementor-widget-wd_button\" data-id=\"ad55b52\" data-element_type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-center\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-round btn-size-default btn-icon-pos-right\"  href=\"mailto:service@joyvibetoys.com\" style=\"--btn-color:#fff;\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tGive us a Email\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-8fb8205 wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"8fb8205\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-726d624 elementor-widget elementor-widget-wd_infobox\" data-id=\"726d624\" data-element_type=\"widget\" data-widget_type=\"wd_infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t<div class=\"wd-info-box text-center box-icon-align-left box-style-base color-scheme- wd-items-middle\">\n\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t<div class=\"info-box-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/2025\/06\/yuding-40x40.png\" class=\"attachment-40x40 size-40x40\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h4\t\t\t\t\t\tclass=\"info-box-title title box-title-style-default wd-fontsize-m\" data-elementor-setting-key=\"title\">\n\t\t\t\t\t\t\t\t100% Exp\u00e9dition discr\u00e8te\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"data-elementor-setting-key=\"content\"><\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"wd-info-box-link wd-fill\" aria-label=\"Infobox link\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39708b8 elementor-widget elementor-widget-wd_infobox\" data-id=\"39708b8\" data-element_type=\"widget\" data-widget_type=\"wd_infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t<div class=\"wd-info-box text-center box-icon-align-left box-style-base color-scheme- wd-items-middle\">\n\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t<div class=\"info-box-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/2025\/06\/huobiduihuan-40x40.png\" class=\"attachment-40x40 size-40x40\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h4\t\t\t\t\t\tclass=\"info-box-title title box-title-style-default wd-fontsize-m\" data-elementor-setting-key=\"title\">\n\t\t\t\t\t\t\t\tPolitique de retour de 180 jours\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"data-elementor-setting-key=\"content\"><\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"wd-info-box-link wd-fill\" aria-label=\"Infobox link\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1306aeb elementor-widget elementor-widget-wd_infobox\" data-id=\"1306aeb\" data-element_type=\"widget\" data-widget_type=\"wd_infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t<div class=\"wd-info-box text-center box-icon-align-left box-style-base color-scheme- wd-items-middle\">\n\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t<div class=\"info-box-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/2025\/06\/shijian-40x40.png\" class=\"attachment-40x40 size-40x40\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h4\t\t\t\t\t\tclass=\"info-box-title title box-title-style-default wd-fontsize-m\" data-elementor-setting-key=\"title\">\n\t\t\t\t\t\t\t\tExp\u00e9dition sous 48 heures\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"data-elementor-setting-key=\"content\"><\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"wd-info-box-link wd-fill\" aria-label=\"Infobox link\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dca5f1e elementor-widget elementor-widget-wd_infobox\" data-id=\"dca5f1e\" data-element_type=\"widget\" data-widget_type=\"wd_infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t<div class=\"wd-info-box text-center box-icon-align-left box-style-base color-scheme- wd-items-middle\">\n\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t<div class=\"info-box-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/joyvibetoys.com\/wp-content\/uploads\/2025\/06\/qifei-40x40.png\" class=\"attachment-40x40 size-40x40\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h4\t\t\t\t\t\tclass=\"info-box-title title box-title-style-default wd-fontsize-m\" data-elementor-setting-key=\"title\">\n\t\t\t\t\t\t\t\tLivraison gratuite \u00e0 partir de $69\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"data-elementor-setting-key=\"content\"><\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"wd-info-box-link wd-fill\" aria-label=\"Infobox link\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Hi there, how can we help you? 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