How can I track my order?

To track the status of your order, please refer to the tracking information we have emailed to you. This email contains a link to the carrier's website and a tracking number that you can use to track your package. If you're unable to track your order using the logistics carrier's website, the following information may help: 

1. Track your package using the tracking number and the carrier's website.

Here are some examples of tracking numbers, links, and carriers: 

Tracking Steps:
(1) Make sure your tracking number matches the format in the "Tracking Number Example". Then copy the tracking number from the tracking information email that we sent to you.
(2) Click the "Tracking Link" that corresponds to your tracking number, paste the tracking number into the website and click "Track" (or a similar button) to view the logistics information for your package.
(3) If you are still having trouble tracking your package, please contact us at service@joyvibetoys.com.

Note: Delivery times can be affected by a number of factors. If your package is delayed, please allow an additional 2-3 days. You can also contact your local post office for more information or contact our customer service team for assistance.